If you made your purchase from one of our registered dealers, please contact them directly. If you are not entirely satisfied with your purchase, we’re here to help. The courier will try to deliver the order once more free of charge, after the second attempt you may be subject to further charges, or your order may be returned to us automatically. You will receive instructions from the courier. If at first attempt the courier fails to deliver the order then they will leave a card and it will be up to you to make arrangements to receive the order from the courier. However, we regret that we cannot accept responsibility for subsequent damage or loss that may occur, once the order has been left at the different address other than the address stated on your order. If you are unavailable to accept delivery of your order, then you can request that our courier leaves it in a safe place or with a neighbour by communicating with the courier. We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. The cost of delivery is as stated on your order. Please see Returns and Refunds policy page DELIVERY We recommend submitting a cancellation request via email This is because it provides a clear record of your request and a thread of any communications between you and us. To exercise your right to cancel you must inform us of your decision to cancel by a clear statement. You are responsible for returning the item within 14 calendar days of cancelling. Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have the right to return your order up to 14 days from the day you receive your goods. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. We will indicate acceptance of your order, and hence a contract between us, when we send you a “confirmation of order”. It does not indicate that a contract exists between us. When acknowledgement of order is received, this is to indicate that we have received your order. We are an independent UK based company and all contracts for the sale of goods entered into by Swifty Scooters Limited on the website will be subject to the laws of England and Wales.īy registering on this website you agree to be bound by the following terms and conditions. None of the information below affects your statutory rights. The following terms apply to products supplied through YOUR RIGHTS
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